Refund policy

We accept returns on unopened bottles within 14 days of delivery.

To be eligible, the bottle must be unopened and unused, in its original packaging, with any seals intact. Opened bottles can't be returned, for hygiene reasons. That is standard across perfumery, and it protects every customer who orders from us.

Starting a return
Email info@qanzari.com within 14 days of delivery and tell us your order number. A real person reads every message. We'll confirm the return and send you instructions. Bottles sent back without a confirmed return can't be accepted.

Damaged, faulty or wrong orders
Check your order when it arrives. If anything is damaged, faulty, or not what you ordered, contact us within 14 days of delivery and we'll make it right — a replacement or a full refund, whichever you would rather have. You won't be asked to pay return shipping.

Refunds
Once the returned bottle reaches us and has been checked, we'll email you either way. Approved refunds go back to the original payment method within 10 business days. Your bank or card issuer may take a few days longer to post it.

Return shipping
For a damaged, faulty or incorrect order, return shipping is on us. For a change of mind, return shipping is yours to arrange.

Cancelling an order
Orders can be cancelled any time before they ship — usually within one business day of ordering. Email us and we'll stop it.

Questions
info@qanzari.com — a real person reads every message, and replies within 24 to 48 hours on business days.